Homebird Returns & Exchanges Policy

 

We understand that sometimes things don't work out, and that's okay! At Homebird, we're committed to making your return or exchange experience as smooth and straightforward as possible.

 

Returning Your Purchase

-        You have 7 days from the date of delivery to request a return and a total of 14 days for the item to reach us.

-        Items must be in their original condition, unused, with tags attached, and in their original packaging.

-        To request a return, exchange or refund, please email help@homebirdfurniture.co.uk with your order number. We may ask for additional details for security.

-        Please ensure your return is packaged securely. We recommend using the original outer packaging or similarly protective materials.

 

In-Store Purchases

-        Returns are accepted within 7 days of purchase.

-        Items must be in original condition, with tags, in original packaging, and accompanied by the receipt.

-        Online purchases may also be exchanged in-store at any of our Homebird locations. Just bring proof of purchase and make sure the item meets our returns criteria.

 

Faulty or Damaged Items

-        Please contact us within 7 days of receiving the item.

-        Email help@homebirdfurniture.co.uk with your order number, a brief description of the issue, and photographs if possible.

-        We may request additional photos to fully assess the issue.

-        The item should be unused, with tags attached, and in its original packaging wherever possible.

-        Once approved, we’ll arrange a return, refund or exchange at no cost to you.

-        Items sent back to us without first requesting a return will not be accepted and doing so may make you ineligible for any refund. We will not be responsible for returning such items.

 

Exchanges & Refunds for Undamaged Goods

-        Contact us at help@homebirdfurniture.co.uk within 7 days of receiving your order.

-        Please include your order number, the item you wish to return, and a brief reason for your exchange or refund request. Photos are helpful if you’re able to provide them.

-        Items must reach us within 14 days of receipt and should be unused, with tags attached, and in their original packaging.

-        If returning via courier or post, the customer is responsible for all return costs, and for ensuring the item reaches us in its original condition.

-        We accept no responsibility for items damaged in transit, and any such damage may void your request for a refund or exchange.

-        For furniture or larger items, we can arrange a collection via our delivery team – this will incur a collection fee, typically similar to the original delivery cost.

-        If an item is returned used, damaged, or not in its original packaging, we reserve the right to refuse the return or deduct a portion of the refund.

-        Items sent back to us without first requesting a return will not be accepted and doing so may make you ineligible for any refund. We will not be responsible for returning such items.

 

Exchanges or Refunds

-        We’ll notify you whether your exchange or refund request has been approved or declined.

-        If you've requested an exchange, we’ll always do our best to arrange a suitable replacement. However, we can’t guarantee availability of stock or an exact like-for-like item.

-        If a refund is approved, it will be issued to your original payment method.

-        We aim to process returns within 5 working days of receiving them.

 

Non-Returnable Items

-        Perishable goods (e.g. food, flowers, plants)

-        Custom or made-to-order items (e.g. personalised pieces, made-to-order sofas)

-        Opened personal care products (e.g. beauty or grooming items)

-        Hazardous materials, flammable liquids, or gases

-        Sale items and gift cards

 

Questions or Concerns

-        If you have any questions at all about your return, exchange, or delivery, please don’t hesitate to get in touch.

-        Our team is available Monday to Friday, 9am–5pm at help@homebirdfurniture.co.uk.

-        We aim to respond to all return requests within 3 working days.